People are frustrated by how people talk to them. They feel they are superior compared to the other person in some ways. Ways, these are just few. Human relations and philosophy is a long topic. Here I'll give you all basic principles to win friends and make people like you. You can buy the printed edition of this book illustrating the various points with real-life example from the banner above.
Fundamental Techniques in Handling People
1: Don't criticize, condemn or complain.
2: Give honest, and moreover, sincere appreciation for hard work.
3: Arouse in the other person an eager want.
Six Ways to Make People Like You
1: Become genuinely interested in other people.
2: Smile.
3 Remember that a person's name is the most important and sweetest sound for him in any language.
4: Be a good listener. Encourage others to talk about themselves.
5: Talk in terms of the other person's interest.
6: Make the other person feel important- and do it sincerely.
How to win people to your way of thinking?
1: The only way to get the best of an argument is to avoid it.
2: Show respect for the other person's opinions. Never say, "You're wrong".
3: If you are wrong, admit it quickly and emphatically.
4: Begin in a friendly way.
5: Get the other person say "Yes, yes!" immediately.
6: Let the other person do a great deal of the talking.
7: Let the other person feel that the idea is his or hers.
8: Try honestly to see things from the other person's point of view.
9: Be sympathetic with other person's ideas and desires.
10: Appeal to the nobler motives.
11: Dramatize your ideas.
12: Throw down your challenge.
Be a Leader: Change People!
1: Begin with praise and honest appreciation.
2: Call attention to people's mistakes indirectly.
3: Talk about your own mistakes before criticizing the other person.
4: Ask questions instead of giving direct orders.
5: Let the other person save face.
6: Praise the slightest improvement.
7: Give the other person a fine reputation to live up to.
8: Use encouragement.
9: Make the other person happy about doing the thing you suggest.
